Processing and Shipping

➤ Quality is in our nature

Quality matters – our products are made with the same love and care that you put into making every inch of your house, home. Each piece is specially designed and tested to insure the highest level of quality, strength, and aesthetics.

▻ Your satisfaction is of utmost importance to us. If you've experienced problem with your order, please contact us and we will work with you to make things right.

➤ Processing & production

▻ Please note: due to the handmade nature of our products, processing times may vary and slight delays can be expected.
Need your order by a certain date? Please message us before placing your order for an estimated completion + delivery date.

➤ Shipping

▻ The estimated ship date provided is only an estimated time frame for shipping. Orders are subject to ship before or after an estimated ship date. If you have any questions or would like to check the status of your order, please send us a message.
▻ The Potted Earth Co. does not assume any responsibility for shipping and courier delays.
▻ Customers are responsible for the payment of all fees, taxes, and duties related to shipment(s) to destinations outside of the United States.

➤ Service

▻ The Potted Earth Co. is passionate about plant life and we're totally dedicated to helping you "grow". If you have any questions about our products, plants, or care tips – please feel free to reach out to us, we'd love to help!